Tailoring customer segmentation strategies for luxury brands in the NFT market - The case of SUPERGUCCI

【Author】 Chen, Qiuying; Choi, Beom-Jin; Lee, Sang-Joon

【Source】JOURNAL OF RETAILING AND CONSUMER SERVICES

【影响因子】10.972

【Abstract】This study navigates the intersection of luxury fashion brands and Non-Fungible Tokens (NFTs) in the digital realm. By examining customer segments within the luxury NFT market, this study unfolds insights into changing market trends, consumer behaviors, and brand strategies. Employing data mining approaches, XPath analysis and the k-means clustering algorithm, this study examines user characteristics and behavior on the OpenSea platform, the largest NFT marketplace, with a specific focus on the SUPERGUCCI NFT collection by Gucci. This study identifies three distinct clusters, namely, speculators, casual collectors, and cryptocurrency natives, as well as their characteristics and behavior. The findings illustrate the significant impact of NFTs on customer segmentation and engagement, offering strategic insights for luxury brands navigating technological advancements. As the luxury sector evolves, this study enhances understanding of NFTs' role in consumer engagement and retail strategy within the digital age.

【Keywords】Luxury brand; Non-fungible token (NFT); Web crawling; K-means cluster analysis; Customer segmentation

【发表时间】2025 JAN

【收录时间】2024-10-25

【文献类型】实证数据

【主题类别】

区块链应用-虚拟经济-NFT