Public service operational efficiency and blockchain-A case study of Companies House, UK

【Author】 Shahaab, Ali; Khan, Imtiaz A.; Maude, Ross; Hewage, Chaminda; Wang, Yingli

【Source】GOVERNMENT INFORMATION QUARTERLY

【影响因子】8.490

【Abstract】Despite the increasing interest and exploration of the use of blockchain technology in public service organisations (PSOs), academic understanding of its transformative impact on the operational excellence of PSOs remains limited. This study adopts an action design science research methodology to develop a proof of concept (POC) blockchain based application for Companies House, a government agency that is registering companies across UK. The application addresses the operational challenges of Companies House as well as issues citizens face when accessing its services. We draw from the public value framework proposed by Twizeyimana and Andersson (2019) and demonstrate the significance of the emerging blockchain technology in relation to their democratic practices based on six dimensions. We further discuss the related challenges and barriers for its implementation and evaluate the POC with the stakeholders of Companies House. We also present an illustrative case study, where we explored the appropriateness of the POC in relation to the draft legislation, "Registration of Overseas Entities and Beneficial Owners" (ROEBO) bill which proposes the introduction of a register of the beneficial owners of overseas legal entities that own real estate in the UK. Our research is one of the few studies that will provide in-depth empirical insights about the relationship between blockchain and operational excellence of PSOs.

【Keywords】Blockchain; Distributed ledger technology; Public service operation; Design science; Case study

【发表时间】2023 JAN

【收录时间】2023-06-24

【文献类型】实证数据

【主题类别】

区块链应用-实体经济-公共管理