Informational Challenges in Omnichannel Marketing: Remedies and Future Research

【Author】 Cui, Tony Haitao; Ghose, Anindya; Halaburda, Hanna; Iyengar, Raghuram; Pauwels, Koen; Sriram, S.; Tucker, Catherine; Venkataraman, Sriraman

【Source】JOURNAL OF MARKETING

【影响因子】15.360

【Abstract】Omnichannel marketing is often viewed as the panacea for one-to-one marketing, but this strategic path is mired with obstacles. This article investigates three challenges in realizing the full potential of omnichannel marketing: (1) data access and integration, (2) marketing attribution, and (3) consumer privacy protection. While these challenges predate omnichannel marketing, they are exacerbated in a digital omnichannel environment. This article argues that advances in machine learning and blockchain offer some promising solutions. In turn, these technologies present new challenges and opportunities for firms, which warrant further academic research. The authors identify both recent developments in practice and promising avenues for future research.

【Keywords】attribution; blockchain; machine learning; omnichannel; privacy

【发表时间】2021 JAN

【收录时间】2022-01-02

【文献类型】观点阐述

【主题类别】

区块链应用-实体经济-营销领域