Sentiment Analysis of Review Data Using Blockchain and LSTM to Improve Regulation for a Sustainable Market

【Author】 Zhao, Zhihua; Hao, Zhihao; Wang, Guancheng; Mao, Dianhui; Zhang, Bob; Zuo, Min; Yen, Jerome; Tu, Guangjian

【Source】JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH

【影响因子】5.318

【Abstract】E-commerce has developed greatly in recent years, as such, its regulations have become one of the most important research areas in order to implement a sustainable market. The analysis of a large amount of reviews data generated in the shopping process can be used to facilitate regulation: since the review data is short text and it is easy to extract the features through deep learning methods. Through these features, the sentiment analysis of the review data can be carried out to obtain the users' emotional tendency for a specific product. Regulators can formulate reasonable regulation strategies based on the analysis results. However, the data has many issues such as poor reliability and easy tampering at present, which greatly affects the outcome and can lead regulators to make some unreasonable regulatory decisions according to these results. Blockchain provides the possibility of solving these problems due to its trustfulness, transparency and unmodifiable features. Based on these, the blockchain can be applied for data storage, and the Long short-term memory (LSTM) network can be employed to mine reviews data for emotional tendencies analysis. In order to improve the accuracy of the results, we designed a method to make LSTM better understand text data such as reviews containing idioms. In order to prove the effectiveness of the proposed method, different experiments were used for verification, with all results showing that the proposed method can achieve a good outcome in the sentiment analysis leading to regulators making better decisions.

【Keywords】blockchain; smart contracts; LSTM; sentiment analysis

【发表时间】2022 MAR

【收录时间】2022-04-13

【文献类型】期刊

【主题类别】

监管--