Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry[J] TOURISM MANAGEMENT 2020(80) Line, Nathaniel D. Dogru, Tarik El-Manstrly, Dahlia Buoye, Alex Malthouse, Ed Kandampully, Jay
Frontline Service Technology infusion: conceptual archetypes and future research directions[J] JOURNAL OF SERVICE MANAGEMENT 2019(30) De Keyser, Arne Koecher, Sarah Alkire (nee Nasr), Linda Verbeeck, Cedric Kandampully, Jay