【Author】
Choi, Tsan-Ming; Kumar, Subodha; Yue, Xiaohang; Chan, Hau-Ling
【Source】PRODUCTION AND OPERATIONS MANAGEMENT
【Abstract】In the Industry 4.0 era, automation and data analytics emerge as the major forces to enhance efficiency in operations management (OM). Disruptive technologies, such as artificial intelligence, robotics, blockchain, 3D printing, 5G, Internet-of-Thing, digital twins, and augmented reality, are widely applied. They potentially will bring a radical change to real world operations. In this study, we first explore several major disruptive technologies, examine the corresponding OM studies, and highlight their current applications in the industry. Then, we discuss the pros and cons associated with the use of these technologies and uncover the potential human-machine conflicting areas. After that, we propose measures which may be able to achieve human-machine reconciles in the coming Industry 5.0 era. A concept of sustainable social welfare which includes worker welfare, privacy, etc. is proposed and the roles played by policy makers are also discussed. Finally, a future research agenda, which covers topics in both the Industry 4.0 and Industry 5.0 eras, is established.
【Keywords】disruptive technologies; Industry 4; 0; Industry 5; 0; operations management
【标题】工业 4.0 时代及以后的颠覆性技术和运营管理
【摘要】在工业4.0时代，自动化和数据分析成为提高运营管理（OM）效率的主要力量。颠覆性技术，如人工智能、机器人、区块链、3D打印、5G、物联网、数字孪生和增强现实得到广泛地应用。它们有可能会给现实世界的运作带来彻底的改变。在这项研究中，我们首先探讨了几个主要的颠覆性技术，研究了相应的OM研究，并强调了它们目前在行业中的应用。然后，我们讨论了与这些技术使用的优点和缺点，并揭示了潜在的人机冲突领域。之后，我们提出了可能在即将到来的工业5.0时代实现人机协同的措施。我们提出了一个可持续社会福利的概念，其中包括工人福利、隐私等，同时也讨论了政策制定者所扮演的角色。最后，建立了一个未来的研究议程，其中包括工业4.0和工业5.0时代的主题。
【关键词】颠覆性技术；工业4.0；工业5.0；运营管理
【文献类型】Article; Early Access
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